Research shows that almost 90% of consumers will ditch a brand if they have enough bad experiences. This could be as low as two poor experiences.
That is why a quality product is crucial if you want a successful business. The more customers enjoy their interaction, the more loyal they’ll be to your brand. And loyal customers mean a higher likelihood of more business thanks to word-of-mouth advertising.
So if you’re wondering how to increase revenue and want to increase your customer’s brand loyalty, keep reading. We’re giving you four great ways to increase loyalty and revenue with retail app development and more.
1. Provide Excellent Customer Service
When running a retail company, you can first encourage loyalty and increase your revenue by giving your customers excellent service every time. This can be during the sales pitch. By letting your customers know you have their best interests at heart, you start gaining loyalty right from the start, which is a great way to strengthen retail customer loyalty.
If your customers have an enjoyable experience while purchasing your product or service, they’re likely to return and often will tell a friend. This is why good retail app development is essential.
2. Offer a Loyalty Program
Another easy way of encouraging brand loyalty in your customers is to offer a loyalty program. There are many ways of setting up a loyalty program, but one of the most common ways is offering a discount on future orders if the client spends a certain amount or more.
Another way is to offer a gift on your customers’ birthdays. Since they have to input their birthday and other data, it doubles as a way to gather customer information for newsletters and targeted advertising. Just check with the laws in your country regarding digital marketing best practices.
3. Encourage Engagement
If your customers engage a lot with your company in a positive manner, they’re more likely to keep your product or service top of mind. This can come in handy if they need to repurchase your product or get asked for a product they recommend.
By using your social media accounts to engage with your customers, you will increase your customers’ faith in your brand, and they will remain more loyal, which means a higher ROI for you.
4. Set Up a Referral Program
Another clever way to generate more revenue in your company is to set up a referral program. For example, by offering your existing customer a reward for every customer that makes a purchase, your customers are more likely to recommend your product and put their vote of confidence behind it.
Referral programs are a great way to thank your customers for showing brand loyalty. Someone experienced in retail app development will be able to help you encode this into your product.
Get Help With Your Retail App Development Today
If you can provide your customers with a top-quality product with a user-friendly interface and loads of great features, you are on your way to gaining your customers’ loyalty. By offering your customer base rewards, you can leverage that to increase customer loyalty, which can increase revenue.